Post Description

01_01-Introduction
01_02-Services and Service Management
01_03-Services and Value
01_04-Utility and Warranty
02_01-Process Overview
02_02-Process Attributes
02_03-CSFs and KPIs
02_04-Process Maturity
03_01-Company Overview
03_02-Challenges and Opportunities
03_03-Executive Interviews
03_04-Service Desk and Data Review
04_01-Purpose and Objective
04_02-Value to the Business
04_03-Process Steps
04_04-Critical Success Factors
05_01-Incident Identification
05_02-Incident Categorization and Prioritization
05_03-Incident Diagnosis
05_04-Incident Escalation and Resolution
05_05-Recommendations Summary
06_01-Decision Making
06_02-Risk and Process Maturity
06_03-Recommendation Prioritization
07_01-Event and Change Management
07_02-CMS and Problem Management
08_01-Final Thoughts